News : Island Cruises want 2nd voyage with Mitral

Following the successful implementation of M-store’s CSQ (Customer Satisfaction Questionnaire) system on their first cruise ship, when it was decided they would be commissioning a second ship, they had no hesitation in calling Mitral in once again.

Island Cruises aim to ensure all their clients have the best holiday experience possible. The M-store CSQ system now gives them customer feedback quickly enough for it to make a difference to the next trip.

Data is collected from completed questionnaires at the end of a cruise and is acted upon in the few hours it takes to turn round between cruises. M-store CSQ system is not only used in the cruise industry, but in many other areas where information gleaned from questionnaires needs to be acted on quickly and accurately.

Nick Pietrocarlo of Island, Royal Caribbean, and Celebrity Cruises commented “another great show by Neil...he came, he saw, and he conquered. It is a pleasure working with you guys. You’re always very self-sufficient and able to get the job done quickly and without issue. We look forward to the next install!”

To find out how such a system could work for your organisation contact us