News : Mitral puts the ‘order’ into sales orders for The Symphony Group.

Symphony Group supply made-to-order kitchens, bedrooms and bathrooms to both retail outlets and the building industry. 

This mixture of customers resulted in a wide variety of incoming sales order formats and modes of receipt (e-mail, post, fax).  Coupled with the unique nature of each order, symphony required a solution to process all orders in a timely and consistent fashion. 

Symphony now use a tailored Mitral workflow system throughout each of the several sections of the sales office to gain accuracy, consistency and visibility of the order processing workload.  Ultimately this has led to a more efficient organisation and an improved level of customer service.  Symphony are currently looking for opportunities to deploy Mitral workflow in other departments.

To find out how such a system could work for your organisation contact us