Businesses today rely on their IT systems and software. If they fail or are faulty this can have an immediate impact on production, customer service levels and ultimately on profitability. It may also frustrate system users to a point where they are no longer happy to use business critical systems. It makes sense therefore to do everything you can to minimise the potential disruption and avoid critical failures
Support contracts are a vital element of the service we provide. They are designed to protect the value of your investment and reduce system downtime. We know that technical support must be available when you need it, from a supplier who understands your problems and who has the technical expertise to resolve your issues.
What we support Support contracts are available which cover a range of business critical areas including:
- Hardware including servers, PCs, laptops, printers, scanners, network infrastructure
- Industry standard software, including operating system, virus software and backup
- M-store document management software and its related modules
- M-store eprocess workflow tools
- Mitral bespoke applications
What do we provide
- Access to our dedicated support help desk
- Access to Microsoft certified and Novel certified support engineers
- Multi-tiered support including telephone, email and remote assistance
- Access to all software patches and upgrades
- Real-time problem diagnosis and resolution
Dependent on the level of support contract provided we can include "active support". This ensures that the latest security updates are applied to your software, anti virus program and firewall. We do not believe that it is enough to sit and wait for you to call us when you have problems. It is our policy to proactively help you in every way we can to prevent failures in your IT systems and software.
The whole operation is backed up by a company philosophy of "customer first" and an emphasis on a pleasant and helpful approach by all staff.
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