MRC Transmark
Without mstore we would need to employ around 30 people worldwide to collate all the correct documents for every product we ship.
Owen Clark, IS Manager
MRC Transmark is a world leading distributor of valves and flow control equipment, selling to customers such as Shell, BP and Exxon. Their valves are critical parts for oil pipelines, water systems and chemical flows – and every valve has to be packed with certification documents.
Owen Clark, IS manager at MRC Transmark, said: “We are a very document heavy business – it’s possible for several hundred pages of certifications to be packed with one valve, right back to certifying the materials they were made from. Without mstore we would need to employ around 30 people worldwide to collate all the correct documents for every product we ship.”
Arena started working with MRC Transmark ten years ago and introduced systems to scan documents as stock comes into the business – and from there all documents are computerised. Using Arena’s own software, mstore, documents are also integrated with invoices, proof of delivery notes and delivery documents.
Last year this system was rolled out to France, Belgium, Netherlands, Finland, Singapore, Australia and New Zealand. Owen Clark adds: “The benefits are countless – reducing paper, increased efficiency and better customer service. Now when credit controllers are chasing payment, they have instant access to documents and know exactly what was shipped and when. Similarly when customers ring us we can see instantly what is happening to order documentation and answer queries immediately.
“This system enables us to deliver what customers need – and ensure they don’t go elsewhere.”
Electronic Document Management
Revolutionise your business by automating your paper-driven processes.
Consultancy
Change the way you produce, share and process documents in order to reduce costs and drive efficiencies.
