A4e

Leading private training organisation, over 100 offices nationwide - A4e works with the government to provide training, recruitment and small business services.

“Our business is all about helping and giving advice to our customers, be it individuals or small businesses,” explains A4e’s procurement advisor, Sandra Shapiro.  “We need to supply information sheets and documents to take away.  Producing this material was costly as we had to outsource work where documents included colour - and not all our staff had access to suitable printers.”

Reliability of the machines and service and support were both important when they asked Arena to help them.

Each office now has a printer which can produce 35 black and white documents per minute as well as password-protected access to colour printing.

“We have two machines in one and it’s not expensive as we can monitor the use of colour through the password prompt. We can manage costs by checking what is being printed by whom and when.”

There are very few problems with the machines, but Sandra says that any calls to the engineers are actioned within 8 hours: “The engineers are very helpful, even providing training if anyone needs it."

View all case studies